Terms & Conditions

1. Reservations:

As soon as we receive your inquiry about a tour/s, one of our experienced travel experts will make sure to consult with you on a personal, one-to one basis to answer all your questions efficiently and quickly. Our consultants are all highly professional and will assist you with your travel plans. They will make informed suggestions until every aspect of the tour is finalized according to your specific needs and tastes. The minute we receive a client’s deposit we will continue to make all the necessary reservations.

2. Payments:

We require 25% of the total price of your tour, as well as the full cost involved in all boat cruises, train journeys, and domestic and international flights, if applicable. This deposit serves as confirmation of your tour, and by paying the deposit amount, you accept all the Terms & Conditions of our company. The outstanding amount, meaning the full payment of the tour, must be settled seven days before your tour commences.

To book any tour/ package/ service, guest must make the payment to Amrita Travels by Cheque, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of ‘Amrita Travels' only. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN.

In case of payments made using Credit Card, Debit Card and Online Transfer, convenience charge of 1.8% shall be levied and will be paid extra by the guest.

Tour price does not include government taxes and are to be paid extra. From 1st October 2020, government has levied TCS (Tax Collected at Source) along with GST on tour/package price of international/overseas travel packages. From 1st October, 2023, The TCS rate is either 5% or 10% up to 7 lacs (% is determined on travellers ITR verification on the government portal) and 20% on amounts above 7 lacs depending on certain requirements. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest whose PAN card is associated with the booking form, irrespective of the person who has made the payment for the tour/package. Once the TCS amount is collected from the guest, it cannot be refunded by Amrita Travels , as it is paid to government and reflects against the Form 26AS of the guest.

3. Changes to Itinerary :

We reserve the right to cancel or reschedule any departure due to insufficient demand, unsafe conditions, events beyond our control, or any other reason. If we cancel a departure, we will notify you prior to the final payment due date (unless the cancellation is due to an unforeseen situation that arises after that) and offer alternate dates of travel or a full refund.

We also reserve the right to cancel a specific booking or remove a specific traveler prior to departure, at our own discretion, and refund all monies paid to Amrita Travels.

4. Right to Change in Services

We reserve all rights to make any alterations to tour services - Possible reasons for alterations to tour services include the following:

The unavailability of hotels, flights, jungle safaris , or any other 3rd party services etc.,the Company will offer the client an equivalent alternative. Only after receiving the Travel confirmation from the client will the Company go ahead with the new bookings.

We will do our very best to notify the client as soon as possible of any changes or developments before the tour starts.
All changes will be made keeping in mind our client’s preferences and interests, and done within the overall, general aim and original plan of the existing itinerary as far as possible.

5. Accepting a New, Altered Tour Contract:

When a client accepts an altered tour itinerary, the Company undertakes to send him/her the new, adjusted tour itinerary. In case of additional costs involved in the changes made, the customer will receive a new proforma invoice detailing the additional costs.

If the client decides to decline the changed Travel Confirmation, or to cancel the existing Tour Contract he/she will be eligible for a refund for payments already made. All advisory, service and consultancy charges, as well as the expenses The Company incurred in order to provide these services will be deducted from the refund. Other deductions include all cancellation charges for reservations and bookings of 3rd party products and services, safari bookings, hotel reservations and flight tickets.

6. Changes or Cancellations of Tour Attributable to Circumstances Beyond the Control of the Company :

The Company cannot not be held responsible or liable such delays or failure is the result of circumstances and/or acts beyond The Company’s control. These include, but is not limited to: Force majeure events, also referred to as acts of God like fire, floods and earthquakes. Also included are explosions, government actions, war, invasions, hostilities even without a declaration of war, terrorist acts and threats, riots or civil unrest, a national emergency, insurrection and revolution, epidemics, strikes, lock-outs and other labor actions

7. Cooperation with Our 3rd Party Service Providers

During the tour, clients are obliged to cooperate fully and throughout with staff members of all 3rd party service providers, including hotel and airline personnel, tour guides, local handling agents and other service providers.

Any grievances or complaints concerning third parties should immediately be reported to the company. The situation will be assessed, and the necessary action will be taken to solve the problem at The Company’s sole discretion.

8. Requirements for Passports and Visas

It is the client’s responsibility to make sure his/her passport is valid for minimum 6/six months after the date of return of client’s trip. Clients need to organize their own visas.

It is the client’s responsibility to acquaint him/herself with the necessary information and all the details concerning visa requirements, as well as all the norms and rules relating to the country or region you are traveling to.

The price for the tour you receive in proposals or itineraries from our company regarding your trip does not include the payment for procuring a visa.

9. Losses Incurred During Your Tour

The Company cannot be held responsible for losses caused by unforeseeable events such as theft, robbery, etc. The loss of passports, luggage, or any items of value by an airline or at airports, is not the responsibility of The Company. We will, however, assist with retrieval and investigation.

The Company is furthermore not liable for any loss of possessions at hotels, restaurants, monuments, scenic spots, or in vehicles but clients can expect our assistance where possible.

You carry the sole responsibility to always keep your passport and visa safe. The Company will assist in retrieving lost items where possible. If such a document is left at an overnight hotel, we will arrange to pick up and deliver it to our client at his/her current location. The client will carry all costs involved.

10. Insurance

The Company is not Liable: It is the client’s choice and obligation to secure the necessary insurance coverage unless The Company explicitly undertakes to cover the insurance for a specific product or service. We are not liable and cannot be held responsible for whatever choice you make regarding insurance coverage either purchased by you yourself through a 3rd party or bought by The Company.

Travel Insurance: We offer travel insurance upto age of 60 years in international tours . Beyond 60 years insurance cost will be borne by customer.

11. Important Terms and Conditions Applicable during India, Nepal, Bhutan , Sri Lanka Tours

Our Tour cost does not include: Pony charges, laundry, camera & video fees, or any other expenses of personal nature. .

In case your flight, cruise ship or train is cancelled or delayed, and you choose to change the mode of transportation, like rent a car or book a new flight, to reach your destination, you have to pay extra for it. Of course, any refundable amount that we receive from cancelling your cruise ship, train or flight will be adjusted in the extra payment.

In case your domestic flight is cancelled by the airline, we will offer to book you another flight. You will need to pay the difference in airfare. In case you have to spend an extra night in a hotel at any destination due to any delay or cancellation of flight, train or cruise ship, you need to pay for that additional night in the hotel, as well as for the airport, the railway station or harbor transfers.

When you travel, make sure to arrive at the railway station, harbor or port, or airport well ahead of time. We always take into account the traffic situation and allow enough time for unexpected delays when transferring clients to the airport, railway stations or harbor, but we cannot be held liable if a client misses a train, ship or flight due to extreme traffic situations, protests, other unexpected traffic congestion or if a client checks out later than agreed upon.

The Company reserves the right and will cancel a boat cruise if instructed by local administrations or when adverse weather conditions necessitate it, and high-water levels make such a cruise dangerous.

The Company may cancel camel or elephant rides, even if they are part of your tour program due to adverse weather conditions when paths are slippery and dangerous, or when the animals are not available. Sometimes it happens that local authorities cancel such rides during religious festivals or for other reasons. In these cases, no refunds will be made.

We reserve the right to change the route if there is any protest or blockage of roads by the protesters. In such a scenario, if any extra cost arises, that must be paid by the customer. For example, if there is an obstruction of the highway, and the client decides to take a flight instead of making the road journey, the client must bear the cost of the flight and the airport transfers.

Early check-in or late check-out is totally at the discretion of individual hotels and our company cannot confirm or guarantee its clients any early check-in or late check-out in any hotel during the trip. Of course, at the request of the client, we can forward the request to the hotel.

If you want to use an online check-in for a domestic or international flight booked through us, you have to arrange that yourself. At an additional charge we will do your online check-in for you.

During the trip to mountainous regions like Kashmir, Leh & Ladakh and Darjeeling & Sikkim or any similar destinations landslides or avalanches may occur and block the roads. Although the local authorities do their best to clear the road as soon as possible, clearing the road may take 1 to 3 days. In that case, if a client cannot drive to the next destination and has to spend more nights in his/her present destination, the client has to bear the hotel expenses for the additional nights. If the mode of transport needs to be changed, for example from road journey to flight, the client will be responsible for the expenses of the flights. No refunds will be provided for the hotels which were not used because of this inconvenience.

Neither The Company, nor any of our representatives including guides, staff members, drivers and handling agents can be held responsible for any of the purchases you make while on tour. The client is solely liable and responsible for all purchases and transactions made by him/herself during the tour, excluding those done through the Company.

There will be no refunds for unused services. So, if the client decides to skip a visit to a monument to rather relax at the hotel pool, the entrance ticket to that monument is non-refundable. As The Company pays all services beforehand, clients cannot expect a refund if they for instance decide to rather walk up to Amer Fort instead of taking the scheduled elephant ride.

For connecting flights within India, we recommend a minimum layover time of 1.5 hours to 2.5 hours. And for International connecting flights we recommend a minimum layover time of 2 hours 30 minutes. In any case, even if the flights are booked through the Company, the company cannot be held liable if a client misses his or her connecting flight. Clients should agree that we are only a service provider, therefore we do not have any control if there are any last moment changes in flight schedules by the Airline due to any reason whether it is technical failure, technical delay, adverse climate conditions or whatsoever.

It is our philosophy to do everything in our power to keep our clients comfortable, happy, and satisfied. We guarantee our 24-hour support throughout your trip and wish you a trip made in heaven.